Konsultant telefoniczny

Customer Service Specialist with English and Polish

Miejsce pracy: Katowice

Job description:

Serve as a brand ambassador, advise customers on hygiene products
Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
Providing multichannel written support: e-mail, chat, and social media channels
Documenting e-commerce complaints logged on e-commerce platforms
Maintain high level of customer satisfaction
Remain polite, patient and courteous with customers throughout the experience
Ensure the end to end experience for all customers is at high level of customer satisfaction

Requirements:

Language level: Polish native + English C1/C2
Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
Able to listen to understand, review, and provide solutions
High-developed communication skills
Strong attention to details and ability to multitask

Nice to have:

Customer Service experience in an international, fast-peace environment (1 year)
Practical knowledge of CRM systems

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

Customer Service Specialist with English and Polish