Konsultant telefoniczny

Customer Service Specialist with Ukrainian and English

Miejsce pracy: Katowice

Job description:

Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards
Efficient customer contact through phone, email, social media, live chat
Positive, empathetic, and professional approach to customers
Providing reliable and accurate information in response to customer questions and problems
Active communication within the team and support for team members
Supervising complaints and maintaining a high level of customer satisfaction
Maintaining high quality of assigned tasks in customer contact

Requirements:

Ukrainian skills - minimum C1, English skills - minimum B2 (both verbal and written)
Experience in customer service or similar work is preferred
Excellent computer skills
Availability for shift work: Monday - Friday 8:00-16:00/11:00-19:00 and weekends 9:00-17:00 (work 5 days a week, only 3 weekend days a month)

We offer:

Contract of mandate - hourly wage 32,68 PLN gross
An attractive bonus of up to 750 PLN gross – you have a real influence on the amount of your salary!
Refer a friend initiative - recommend and work with your friend and receive additional bonus up to 4000 PLN gross (for one recommendation!)
Career development in a reputable company that rewards employees with commitment and passion - become our Senior Expert soon!
Work in a comfortable office in Katowice
Language courses

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

Customer Service Specialist with Ukrainian and English