Konsultant telefoniczny

One of the worlds leading customer experience companies.

Customer Support Specialist with German – Banking Service

Miejsce pracy: Katowice

Job description:

Serve as a trusted guide and digital companion for our customers in digital space
Handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card
Active listening
Order processing in the general call hotline for private customers
Good needs assessment
Assistance with telephone banking ID and T-PIN & setting up the Postbank app
Recording phishing cases
Responding to general questions about credit card products, self-services and mobile/web apps
Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters
Managing card limits and processing product changes
Updating contact information, including 3D secure mobile numbers
Supporting online and telephone banking services
Recording complaints and initiating goodwill refunds
Stick to regulations and processes
Protect our clients sensitive data

Requirements:

Fluent in German (minimum C1 level)
Very good command of English (minimum B2 level)
Excellent communication and interpersonal skills
Strong ability to assess customer needs and provide tailored solutions
High level of flexibility and adaptability to evolving topics
A customer-focused mindset with the ability to remain calm and empathetic in various situations
Good computer skills
Good verbal communication skills
Product information
Receiving payment orders
Answering customer questions in initial contact regarding the entire Retail service

Nice to have:

Sales orientation is a plus, as cross-selling and upselling may become part of the role over time

We offer:

A dynamic, international work environment in one of the worlds leading customer experience companies
Comprehensive training and onboarding, so you feel confident from day one
Work at home (100% remote from Poland)
IT devices
Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers)
Private medical healthcare
Life insurance
Multisport card or MyBenefit vouchers
Language classes
Refer a Friend and Earn - bonuses for the friends recommendations
An access to the e-learning platforms: LinkedIn Learning, Concentrix University
Flexible working schedule with additional compensation for night shifts
A diverse and inclusive culture that values your ideas and individuality
Well-being programs, team events and employee engagement activities

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

Customer Support Specialist with German – Banking Service