Konsultant telefoniczny

Technical Product Advisor (K/M) with Hungarian, English & Polish

Miejsce pracy: Szczecin, Plac Brama Portowa 1

Zadania:

Handle customer inquiries: e-mails and phone calls.
Support individual (B2C) and business customers (B2B).
Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues.
Explain non-technical customers how electronics devices work, what is inside the device.
Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service.
Input data, write quickly and clearly.

Wymagania:

Fluent Polish, English, Hungarian C1 – both written and spoken.
Technical understanding – interest or knowledge of how electronic devices work.
Umiejętność spokojnego radzenia sobie z wymagającymi lub rozczarowanymi klientami.
Umiejętność pracy w zespole, zdolność adaptacji i dbałość o jakość z dobrymi umiejętnościami obsługi narzędzi IT.
Experience in customer service (individual / business customers).

Mile widziane:

Oferujemy:

Work at home (100% remote from Poland) and IT devices.
Stable employment.
Dedicated training.
Quick start: October 2025.
Development opportunities (Concentrix Academy for the future Team Leaders).
Language online classes for free (Polish and English).
An access to the unlimited courses (Concentrix University, LinkedIn Learning).
Private medical healthcare, and life insurance.
Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands).
Competitions with attractive awards.
Be The Best recognition program to appreciate attitudes and skills.
Work with Friends and Earn: referral campaign with financial bonuses.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

Technical Product Advisor (K/M) with Hungarian, English & Polish